Telecome Solutions


" Career Shine Global has demonstrated immense success in delivering innovative and value added business process management services across the customer lifecycle. We offer a comprehensive suite of customer relationship management services by integrating Telephonic support, Wireline, Mobility, Lease Line , Broadband, Corporate Colutions Unified Messaging & E-mail Marketing, Call Tracking and IVR (Interactive Voice Response)through a combination of deep domain knowledge, strategic alliances and internal competencies backed by the right technology."


IVR-VOICE ADS

Voice communication remains one of the most effective channels for contact center and business process outsourcing. B-cube Services offers sophisticated voice technologies and application tools such as Interactive Voice Response (IVR) and voice management system to minimize hold time while helping you increase first call resolution .

BULK SMS

SMS and text message service is an effective method for organizations to reach out to customers and in turn, for customers to confirm orders, give feedback or schedule appointments/callback with customer service agents. Coupled with our robust CRM suite, this application enables organizations to respond to customer complaints immediately.

WireLine Product

We deale with all try of Wireline Product like Broadband , Lease Line , Point to Point Link, MPLS , VPN , CLOUD SERVICES, Audio Video Conference , PRI LINES , Data Center,ETC WireLine Products specifically designed to expertly handle customer service and technical support. For every customer inquiry, a ticket is assigned to track and ensure resolution. The Wire Line has an embedded application to track ticket status, schedule follow-up tasks, generate pre-set auto responses and provide seamless escalation across multiple support channels. Career Shine Global can help reduce your Turn Around Time (TAT)

Wireless & Mobility

We have dedicated team member for Wireless and Mobility services. We are dealing with Corporate MoBile connection,Voice, Mobile Connections , Data Card , Tracking Solutions , VTS Product Etc.



Consulting